NEW YEAR SALE 20% OFF USE CODE NY20
Provided an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around Fair Use.
If you return an item requesting a refund within 14 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.
If any goods you receive are faulty or have been misdescribed, we have a duty to replace or repair them, or refund you in full. If this applies to you, contact us as soon as possible at firstname.lastname@example.org, giving your name, order number and a description of what is wrong with the goods. If the goods are faulty, do not attempt repair yourself. In certain circumstances, you may be asked to evidence that the fault has not arisen since receipt. We aim to refund you within 14 days of receiving the returned item.
Your right to cancel an order
When you can cancel your order. You may cancel an order:
For clarity, nothing in these terms and conditions affects your legal rights.
Exercising your right to change your mind
For most goods bought online, you have a legal right to change your mind within 14 days of receipt (“the cooling-off period”) and receive a refund.
Additionally, the following terms apply:
How we will refund you
Where we refund you, we will use the same method as you used for payment. Refunds will be made as soon as possible, and no later than 14 days after the goods have been returned to us.
See terms and conditions for more details on our return policy